Frequently Asked Questions and Answers Search

Software Frequently Asked Questions

What happens if the internet drops out to my charger? Will the software still work? Will the charger still be able to function?

If the internet connection drops out during a charging session on a charger in the IQ or DC range, then the charging session will stop. You will have to re-authorise the charging session again.

There is a special option to have the charger continue to charge after internet connection drops, where the charger will charge at its lowest speed which is 6A.

How do I set-up the software for the installation?

An on-boarding form will be sent to the owner of the EV chargers that will have the OCPP software. Once completed, please send it back to the team and they will pre-commission the EV chargers based on the settings input on the form.

What do I need to ensure that the software will work?

You will require a valid subscription to any OCPP software connected to the charger. You will also require a steady internet connection, we recommend using the ethernet cable on the charger. All the software settings will be done during commissioning prior to the charger being sent out.

What are the benefits of having software?

Having software gives you access to: 

  • Billing
  • Remote troubleshooting
  • Energy tracking
  • User authentication
  • Load management
What chargers are software compatible?

For our AC range, only our IQ range is software compatible. For our DC range, all chargers are supported with OCPP.

What is the software that we recommend for our chargers?

The software language that is compatible with most of our charging range is called Open Charge Profile Protocol (OCPP). We recommend ChargeFox and Exploren, OCPP software platforms that are compatible with our Ocular IQ and DC Titan range.

Is the Load Management System Hardware or Software Based?

The hardware element of load management monitors readings from CT clamps and sends data to each individual EV charger in order to regulate their charging speeds based on the available power in the distribution network.

The software element of load management provides information on system operation to the operator. If your system of EV chargers is connected via OCPP, the readings and commands from the load controller will be relayed to the EV chargers via their internet connection.