Frequently Asked Questions and Answers Search

Support Frequently Asked Questions

What is the average charging speed with DC chargers?

Charging speed depends greatly on the vehicle’s battery design. However, the average charging speed with our DC chargers:

  • 60kW=300-400 km/hr
  • 90kW=500-600km/hr
  • 120kW=650-800km/hr
  • 150kW=850-1000km/hr
What is the difference between 7kW & 22kW chargers

The main difference between 7kW and 22kW is the charging speeds and how many lines of power are routed to each.

7kW is our single phase charger. It charges slower than 22kW but most homes will require this charger due to the power available through the switchboard. 

22kW is our three phase charger. Three phase chargers have the capability to charge at a faster rate than the single phase, however installing in the home is not available to everyone as this requires existing three-phase power setup. The design of the vehicle will determine how much power can be drawn from the charger regardless of how fast the AC charger is.

What is the difference between Tethered and Universal chargers?

Tethered is a charger that has an in-built Type 2 cable to the charger – you cannot use a different cable. Universal comes with a Type 2 socket where the user will have to bring their own cable and plug this in to use the charger.

Who do I contact if my charger stops working?

Please contact if there are any issues with your charger after installation.

Can I purchase an extended warranty on the chargers?

Yes, however not all chargers can be purchased with extended warranty. The chargers that can be purchased with extended warranty (max 5 years) is:

  • Ocular LTE
  • Ocular LTE Plus
  • Ocular IQ Wallbox
  • Ocular IQ Commercial

Is there warranty on the load management? If so, how long?

Yes, there is a two year warranty on the Ocular load management system.

Is there warranty for the chargers? If so, how long?

Yes, each charger is covered under a compulsory 2 year warranty with the option of purchasing an additional 3 years.

What happens if the internet drops out to my charger? Will the software still work? Will the charger still be able to function?

If the internet connection drops out during a charging session on a charger in the IQ or DC range, then the charging session will stop. You will have to re-authorise the charging session again.

There is a special option to have the charger continue to charge after internet connection drops, where the charger will charge at its lowest speed which is 6A.

Will I get discounts if I purchase more chargers?

Providing further discounts on-top of our wholesale pricing can be discussed. Please reach out to us to discuss your options at:

 If I wish to upgrade chargers in the future, is there a by-back scheme for used chargers?

Unfortunately at this moment, there is no by-back scheme for old/used chargers.

How do I become an EV Charger Installation Partner?

Ocular works with a wide range of electrician partners across Australia to improve the sustainable infrastructure for the future. In order to become an authorised Ocular installer, a licensed electrician must attend one of our monthly training webinars. A member of our engineering team will provide information and guidance on the installation process for a number of chargers in our range and you will be able to ask any questions about Ocular chargers. Fill out the form and a member of our team will be in contact with you for further information.

Why do I need load management

Prevent local network disruptions

Load management can prevent overloading of essential devices and minimise the wear & tear of circuitry by ensuring the network of EV chargers never overdraw from the power distribution system they are connected to.

Improve existing electrical infrastructure

Can operate additional EV Chargers to a DB network without upgrading existing electrical infrastructure i.e., distribution boards, wiring etc.

Reduce associated power costs

Load management can allow for scheduling charging times outside of peak loading periods, avoiding the rates associated with electricity usage during peak hours.