AC Chargers

Frequently Asked Questions and Answers Search

AC Chargers Frequently Asked Questions

 What will affect the charging speeds with an AC charger?

AC charging speeds are greatly determined by the vehicle’s battery design. 

The charger may be able to offer 22kW, however the vehicle’s battery may only be able to accept a lower rate of energy, such as 11kW. Therefore, the car will only charge at 11kW although it is connected to a 22kW charger.

What is the average charging speed with AC chargers?

Charging speed depends greatly on the vehicle’s battery design as every car model charges at a different rate. However, the average charging speed with our AC chargers are:

7kW = 40 – 50 km/hr

22kW = 120 – 140km/hr

What protection device do I need for AC chargers?

All of our chargers come with 6mA DC Leakage Detection. Both the Commercial and Tower have a Type B RCD.

We recommend installing a minimum of 40A Type A RCBO for all AC chargers. 

For both the Commercial and Tower, an MCB would be the best choice.

What is the difference between 7kW & 22kW chargers

The main difference between 7kW and 22kW is the charging speeds and how many lines of power are routed to each.

7kW is our single phase charger. It charges slower than 22kW but most homes will require this charger due to the power available through the switchboard. 

22kW is our three phase charger. Three phase chargers have the capability to charge at a faster rate than the single phase, however installing in the home is not available to everyone as this requires existing three-phase power setup. The design of the vehicle will determine how much power can be drawn from the charger regardless of how fast the AC charger is.

What is the AC charging range?

You can find the AC charging range below:

LTE Plus
IQ Wallbox
IQ Commercial
IQ Dual Tower

What is the difference between Tethered and Universal chargers?

Tethered is a charger that has an in-built Type 2 cable to the charger – you cannot use a different cable. Universal comes with a Type 2 socket where the user will have to bring their own cable and plug this in to use the charger.

Who do I contact if my charger stops working?

Please contact if there are any issues with your charger after installation.

Can I purchase an extended warranty on the chargers?

Yes, however not all chargers can be purchased with extended warranty. The chargers that can be purchased with extended warranty (max 5 years) is:

  • Ocular LTE
  • Ocular LTE Plus
  • Ocular IQ Wallbox
  • Ocular IQ Commercial

What chargers are software compatible?

For our AC range, only our IQ range is software compatible. For our DC range, all chargers are supported with OCPP.

Will I get discounts if I purchase more chargers?

Providing further discounts on-top of our wholesale pricing can be discussed. Please reach out to us to discuss your options at:

What’s the difference between the LTE and LTE plus?

The Ocular LTE is our standard home charger for people who are looking for a simple charging solution at home. In comparison, the LTE Plus comes with a bluetooth app allowing the user to monitor live sessions, track charging, schedule sessions, provide reporting for energy analysis and more. This is the charger for users who want complete control and analysis of their charging sessions.

What is the difference between AC and DC Charging?

AC charging utilises the on-board AC to DC power converter that is connected to your EV battery to charge your car. AC EV chargers require an adapter connection to a distribution board in order to charge your car

  • Available in single-phase and 3-phase charging
  • More cost-effective solutions

DC Charging performs AC to DC power conversion outside of the EV.

  • Units are much larger due to housing a much larger AC-DC power converter than the converter in your car
  • Greater charging range and capacity (20kWh-150kWh)
  • Charging times are much faster than AC charging
  • DC Charging leads connect directly to your battery